Refund policy

We have a 24 hours Return & Exchange Policy, which means you have 24 hours after receiving your item to request a return. 

To start a return & exchange, you can contact us at thegayamshop@gmail.com or whatsapp us on +96176715969

If your case is accepted, we will arrange for someone to pick up the dress and issue your return & exchange. you will only need to cover the delivery charge. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, like custom products (such as special orders or personalized items, made to measure) We also do not accept returns or exchange of products purchased in promotions or discounts. Please get in touch if you have questions or concerns about your specific item.

We are unable to accept exchange on items damaged by the customer

In accordance with global retail industry standards, we are unable to accept exchange of underwear, swimwear, linen Jewelry unless damaged or faulty.

Unfortunately, we cannot accept returns/exchange on sale items.

Exchange Policy

We offer exchanges if your dress does not fit. To be eligible for an exchange, the dress must be unworn, unaltered, and returned in its original condition with all tags attached.

Exchange requests must be made within the specified exchange period after delivery. Customers are responsible for any applicable delivery or return shipping charges.

Please contact us to arrange the exchange and confirm availability of the desired size or style.